Hero Forge is one of the Kickstarters that I backed. they are a victim of their own success and are backed up due to the volume of orders placed in the last few weeks, and rather than a planned two – four weeks until shipping, it is delayed to be four weeks. I received a generic email a couple of days ago, and today I received a personalized email about my specific order.
Here is the informational email I received.
Thank you for shopping with Hero Forge, the internet’s new home for customized, 3D printed tabletop miniatures!
In a response to requests for status updates, we are reaching out to users whose orders have finished processing and have been sent to our manufacturer to be forged. We wanted to let you know that your order 107996 has finished processing and has been sent to our manufacturer to be forged.
While it normally takes up to 4 weeks for your miniature(s) to arrive, we have experienced very heavy order volume during our launch and encountered some delays. This has resulted in some orders taking longer to be fulfilled and may extend delivery times by a up to a matter of weeks. We are working to address these setbacks in order to return to the 2-4 week fulfillment speed that we would normally provide.
Character: Griswald — Material:ultra_detail_28mm
Note that we have been implementing several updates and tweaks to our models and poses to improve the quality of our 3D printed miniatures. We have included high resolution renders of your figure(s) below which include any updates. We invite you to review and verify they are as expected, though no reply is necessary unless you have any questions, concerns, or comments.
If you have any questions about your order please contact our customer service team email@example.com with your order number, account e-mail address, and the contents of your order confirmation e-mail.
We hope to see you again soon!
I’m in no hurry, I had beta access for nearly two months and due to my schedule, I did not order until December. Having regular updates to let me know that things are progressing is great, at least I know where things stand, and maybe by the time of MarmaladeDog, I will have a sample to show….